Mykhailo Yaremenko – Customer Service Representative

Profile

Motivated and driven professional with strong communication and problem-solving skills. Able to communicate clearly and openly, stay calm under pressure and assist others with empathy. Fluent in English and Ukrainian, with basic knowledge of German. Open to learning, receiving feedback and collaborating with diverse teams in multicultural environments.

Experience

Junior Software Test Automation Engineer

EPAM, Dnipro, Ukraine

August 2025 – Present

Worked in an international distributed team of 10+ members.
Attended webinars on working in multicultural environments, business correspondence.
Developed strong business email and communication skills.
Maintained professional communication while working under deadlines.
Passed English language assessment on B2+ level.

Education

Bachelor in Software Engineering

Ukrainian State University of Science and Technology

2022 – Ongoing

Developed projects using Java, JavaScript, C#, MySQL, and C++.

Technical Skills

Microsoft Office
Typing speed ~66wpm
Windows, Linux troubleshooting

Soft Skills

Clear verbal communication
Collaboration in multicultural environments
Active listening
Attention to detail
Time management
Adaptability

Languages

Ukrainian — Native
English — B2+
German — A2

Interests

Travel
Photography
Literature